National Partnership for Women & Families

Courtney Shahan Roman

Patient and Family Engagement Manager

Courtney Shahan Roman, Outreach Manager, Campaign for Better Care

In her role as patient and family engagement manager, Courtney Roman provides tailored technical assistance and support to patients, families, health care providers, leaders and other key stakeholders to build and maintain positive, collaborative partnerships as a strategy for improving the quality of care. She guides and supports the creation of Patient and Family Advisory Councils, as well as partnership opportunities with Affordable Care Act related programs throughout the country, such as Pioneer Accountable Care Organizations, the Comprehensive Primary Care Initiative, and Partnership for Patients. This tailored guidance is provided through site visits, coaching, advisory reports, and other tools and guidance. Her role also includes management of a diverse, multi-stakeholder consumer advocacy coalition of more than 75 organizations that works to improve health care quality and access and reduce costs.

Before joining the National Partnership, Roman held positions at The Atlantic Philanthropies and the Alzheimer’s Association.

Roman earned a Master of Arts in sociology from American University in Washington, D.C., with a concentration in health and aging and a Bachelor of Arts in sociology from the University of Delaware.

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